|
Incident Management Include here your incident management process. If you do not have one, the topics to consider are (a) responsibilities (b) levels of escalation (c) levels (severity) of incident (d) methods of detection (e) initial response (f) crisis management (g) recording (h) collecting evidence (i) investigation (j) recovery action (k) post incident actions (e.g. dissemination of information, follow-up analysis, disciplinary/legal action etc) (l) closure. Near misses are also interesting and should be dealt with by this process.
Note that incident data forms an important input to our IMS Effectiveness Measurement process.
|
||